At Craftzon.in, we strive for customer satisfaction. If you're not completely happy with your purchase, we offer a return policy under the following conditions:

Return Policy

Contact our customer service team via email at office@craftzone.in or call/WhatsApp us at +919735101201 to initiate the return process. Please provide your order number and the reason for the return.
The return is valid only within the return period. During the return period, you can request a return through your account by navigating to the order section and choosing the appropriate reason for your return. After validation, you will receive an update on your account and via SMS within 7-10 working business days, and your return will be processed

Cancellation Process

1. Order Cancellation: You may cancel your order within 24 hours of purchase by contacting our customer support team at [support@craftzon.in]. After this period, cancellation may not be possible if the order has already been processed or shipped.
2. Refund for Canceled Orders: If the cancellation is successful, you will receive a full refund to your original payment method.
3. Non-Cancelable Orders: Custom-made or personalized items cannot be canceled once the order is confirmed.
   
   

   Refund and Return Shipping Policy

   1. Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a tracked shipping service for returns to ensure the product is safely returned.
   2. Return Shipping Fees: If the return is due to an error on our part (e.g., damaged or incorrect product), Craftzon.in will bear the return shipping costs.
   3. Refund Processing: Refunds for returns will be processed after the product is returned to our warehouse and inspected.